{"id":137,"date":"2024-04-03T12:17:04","date_gmt":"2024-04-03T18:17:04","guid":{"rendered":"https:\/\/hccgroup.com.mx\/?page_id=137"},"modified":"2024-04-03T12:40:00","modified_gmt":"2024-04-03T18:40:00","slug":"137-2","status":"publish","type":"page","link":"https:\/\/hccgroup.com.mx\/?page_id=137","title":{"rendered":"Service Desk Rperesentative"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; fullwidth=\u00bbon\u00bb admin_label=\u00bbHero Section\u00bb _builder_version=\u00bb4.16&#8243; background_image=\u00bbhttp:\/\/hccgroup.com.mx\/wp-content\/uploads\/2024\/04\/law-firm-25.jpg\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_fullwidth_header title=\u00bbService Desk Representative\u00bb button_one_text=\u00bbApply Now\u00bb button_one_url=\u00bb#Contacto\u00bb content_max_width=\u00bb900px\u00bb _builder_version=\u00bb4.22.1&#8243; title_font=\u00bbRaleway|700|||||||\u00bb title_font_size=\u00bb50px\u00bb title_line_height=\u00bb1.4em\u00bb content_font=\u00bbPoppins||||||||\u00bb content_font_size=\u00bb16px\u00bb content_line_height=\u00bb1.8em\u00bb subhead_font=\u00bbPoppins|600||on|||||\u00bb subhead_letter_spacing=\u00bb4px\u00bb subhead_line_height=\u00bb1.8em\u00bb background_color=\u00bbrgba(126,190,197,0)\u00bb use_background_color_gradient=\u00bbon\u00bb background_color_gradient_direction=\u00bb90deg\u00bb background_color_gradient_stops=\u00bb#000dff 25%|rgba(0,13,255,0.7) 75%\u00bb background_color_gradient_overlays_image=\u00bbon\u00bb background_color_gradient_start=\u00bb#000dff\u00bb background_color_gradient_start_position=\u00bb25%\u00bb background_color_gradient_end=\u00bbrgba(0,13,255,0.7)\u00bb background_color_gradient_end_position=\u00bb75%\u00bb custom_button_one=\u00bbon\u00bb button_one_text_size=\u00bb14px\u00bb button_one_bg_color=\u00bb#29cb8b\u00bb button_one_border_width=\u00bb12px\u00bb button_one_border_color=\u00bb#29cb8b\u00bb button_one_letter_spacing=\u00bb2px\u00bb button_one_font=\u00bbPoppins|600||on|||||\u00bb button_one_icon=\u00bb&#x24;||divi||400&#8243; 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Ensuring&#8230;<\/li>\n<li>Where required, ensure that the correct hardware Config is applied, and report if any of the firmware is out of date to the 2nd Tier support team.<\/li>\n<li>Wher immediate resolution is not attainable, or at such a time it becomes apparent that a customer issue is Tier 2, initiate the handover process, including [but not limited to] completing all relevant information in company&#8217;s platforms, SAP, and\/or CRM and such ticket or item being emailed to the 2nd Tier support desk.<\/li>\n<li>Maintain customer records by contunually updating customer detail in company&#8217;s platforms, ensuring accuracy at all times.<\/li>\n<li>May be required to assist with after-hour technical support on a rotational basis throughout the year, but not limited to this period as this would be dependent on the Operational requirements.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text ul_type=\u00bbcircle\u00bb _builder_version=\u00bb4.16&#8243; text_font=\u00bbPoppins||||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb2em\u00bb ul_font=\u00bbPoppins||||||||\u00bb ul_line_height=\u00bb2em\u00bb header_font=\u00bb||||||||\u00bb header_3_font=\u00bbRaleway|700|||||||\u00bb header_3_font_size=\u00bb24px\u00bb header_3_line_height=\u00bb1.4em\u00bb header_4_font=\u00bb|700|||||||\u00bb header_4_font_size=\u00bb16px\u00bb header_4_line_height=\u00bb1.4em\u00bb max_width=\u00bb750px\u00bb custom_margin=\u00bb||50px|\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h4>Qualifications<\/h4>\n<ul>\n<li>+2 year of work experience providing customer support over the phone and email.<\/li>\n<li>Ability to work autonomously.<\/li>\n<li>Positive and enthusiastic approach and attitude.<\/li>\n<li>Strong organizational and intermersonal skills.<\/li>\n<li>High attention to detail and a strong ability to multitask.<\/li>\n<li>Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders.<\/li>\n<li>Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.<\/li>\n<li>Strong written and verbal communication skills with the ability to communicate effectively at all levels.<\/li>\n<li>Passionate customer service orientation with experience in managing multiple stakeholders.<\/li>\n<li>High level of motivation, drive, and enthusiasm.<\/li>\n<li>Ability to work shipftss between 6:00am &#8211; 6:30pem<\/li>\n<li>Experience with GPS products and mobile devices advantegeous.<\/li>\n<li>Passionate career aspiration, with the ability and drive to seek new opportunities and personal growth.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bb#Contacto\u00bb button_text=\u00bbMe interesa\u00bb _builder_version=\u00bb4.22.1&#8243; custom_button=\u00bbon\u00bb button_text_size=\u00bb14px\u00bb button_bg_color=\u00bb#29cb8b\u00bb button_border_width=\u00bb12px\u00bb button_border_color=\u00bb#29cb8b\u00bb button_letter_spacing=\u00bb2px\u00bb button_font=\u00bbPoppins|600||on|||||\u00bb button_icon=\u00bb&#x24;||divi||400&#8243; background_layout=\u00bbdark\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb20%\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; 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Provide client support and technical issue resolution via email, phone, and other electronic mediums. Manage and resolve straightforward technical support requests [Tier 1] and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/137"}],"collection":[{"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=137"}],"version-history":[{"count":4,"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/137\/revisions"}],"predecessor-version":[{"id":147,"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/137\/revisions\/147"}],"wp:attachment":[{"href":"https:\/\/hccgroup.com.mx\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}