Service Desk Representative

Apply Now

Responsibilities

  • Receive customers’ requests by telephone, chat, or email, analyze the request, provides information requested or ascertain who best can provide the information, and routes the request to the proper department.

  • Provide client support and technical issue resolution via email, phone, and other electronic mediums.
  • Manage and resolve straightforward technical support requests [Tier 1] and problems which could include troubleshooting methods such as resolving login problems, uninstalling/reinstalling basic software applications, verification of proper hardware, setup of new user credentials & software setup, and assisting with navigating around applications.
  • Gather customer information and determine a customer’s issue by analyzing symptoms and figuring out the underlying problem/root cause. Ensuring…
  • Where required, ensure that the correct hardware Config is applied, and report if any of the firmware is out of date to the 2nd Tier support team.
  • Wher immediate resolution is not attainable, or at such a time it becomes apparent that a customer issue is Tier 2, initiate the handover process, including [but not limited to] completing all relevant information in company’s platforms, SAP, and/or CRM and such ticket or item being emailed to the 2nd Tier support desk.
  • Maintain customer records by contunually updating customer detail in company’s platforms, ensuring accuracy at all times.
  • May be required to assist with after-hour technical support on a rotational basis throughout the year, but not limited to this period as this would be dependent on the Operational requirements.

Qualifications

  • +2 year of work experience providing customer support over the phone and email.
  • Ability to work autonomously.
  • Positive and enthusiastic approach and attitude.
  • Strong organizational and intermersonal skills.
  • High attention to detail and a strong ability to multitask.
  • Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders.
  • Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.
  • Strong written and verbal communication skills with the ability to communicate effectively at all levels.
  • Passionate customer service orientation with experience in managing multiple stakeholders.
  • High level of motivation, drive, and enthusiasm.
  • Ability to work shipftss between 6:00am – 6:30pem
  • Experience with GPS products and mobile devices advantegeous.
  • Passionate career aspiration, with the ability and drive to seek new opportunities and personal growth.
Me interesa

¡¿Interesado?! habla con uno de nuestros Reclutadores para una Entrevista.

Comunícate